Customer Care

Dial 611 from your CellOne phone (free call) while in Bermuda
or dial 441-700-7000 from any other phone.

Need Help?

A Customer Care Representative will be able to assist you 24 hours a day, 7 days a week.

We now have Live Chat to assist you in real-time or simply Click here to email us!  Please allow 48 business hours , Monday to Friday, for email responses.

If you would like to chat to us in-store, Book an Appointment for your convenience.

Your feedback is always welcome. Fill out our Customer Care Survey to let us know how we’re doing.

Throughout the year we like to send out marketing promotions via email and text messaging. If you prefer not to receive communications this way, simply contact us at and we’ll remove you from the list.

Please fill out the below form and a customer care agent will get back to you within 48 business hours, Monday to Friday.


18 Church Street
(See below map)
Open: Monday – Saturday
Hours: 8am – 6pm

Head Office

Kitson Building
2nd Floor, 5 Reid Street
Hamilton HM11
Open: Monday – Friday
Hours: 9am –  5pm

Business Solutions

Windsor Place
1st Floor, 22 Queen Street
Hamilton HM11
Open: Monday – Friday
Hours: 9am – 5pm

St. George’s

36 Water Street
St. George’s GE05
Open: Monday – Friday
Hours: 9am – 5pm


Heron Bay Plaza
227 Middle Road
Southampton SN 04
Open: Monday – Friday
Hours: 9am – 6pm

Print Friendly