Customer Care

Dial 611 from your CellOne phone (free call) while in Bermuda
or dial 441-700-7000 from any other phone.

Need Help?

A Customer Care Representative will be able to assist you 24 hours a day, 7 days a week.

We now have Live Chat to assist you in real-time or simply Click here to email us!  Please allow 48 business hours , Monday to Friday, for email responses.

If you would like to chat to us in-store, Book an Appointment for your convenience.

Over the holidays our operating hours will be modified. Please take note of the following:

Church Street, Hamilton

December 24, 2015         8am – 6pm

December 25, 2015         Closed

December 26, 2015         Closed

December 31, 2015         8am – 6pm

January 1, 2016                 Closed

 

Heron Bay Plaza, Southampton

December 24, 2015         9am – 6pm

December 25, 2015         Closed

December 26, 2015         Closed

December 31, 2015         9am – 6pm

January 1, 2016                 Closed

 

Water Street, St. George’s

December 24, 2015         9am – 5pm

December 25, 2015         Closed

December 26, 2015         Closed

December 31, 2015         9am – 5pm

January 1, 2016                 Closed

 

Customer Care – Call Centre and Online Chat Feature

December 24, 2015        Closing at 9pm

December 25, 2015        Closed

December 26, 2015        Reopening at 2am

December 31, 2015         Closing at 9pm

January 1, 2016               Closed

January 2, 2016               Reopening at 2am

 

Administrative & Business Solutions Offices, Hamilton

December 24, 2015        9am – 5pm

December 25, 2015        Closed

December 28, 2015        Closed

December 31, 2015         9am – 5pm

January 1, 2016               Closed

Your feedback is always welcome. Fill out our Customer Care Survey to let us know how we’re doing.

Throughout the year we like to send out marketing promotions via email and text messaging. If you prefer not to receive communications this way, simply contact us at info@nullcellone.bm and we’ll remove you from the list.


Please fill out the below form and a customer care agent will get back to you within 48 business hours, Monday to Friday.


Hamilton

18 Church Street
(See below map)
Open: Monday – Saturday
Hours: 8am – 6pm

Head Office

Kitson Building
2nd Floor, 5 Reid Street
Hamilton HM11
Open: Monday – Friday
Hours: 9am –  5pm

Business Solutions

Windsor Place
1st Floor, 22 Queen Street
Hamilton HM11
Open: Monday – Friday
Hours: 9am – 5pm

St. George’s

36 Water Street
St. George’s GE05
Open: Monday – Friday
Hours: 9am – 5pm

Southampton

Heron Bay Plaza
227 Middle Road
Southampton SN 04
Open: Monday – Friday
Hours: 9am – 6pm

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