Upon activation of CellOne’s Prepaid Service, the user agrees to the Terms and Conditions set out below.
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Users can top up their account at any time I any CellOne retail store or at participating merchants island-wide. Any amount loaded onto an account is non-transferable and non-refundable. Airtime use will be calculated at the per-minute rate as indicated in the CellOne Prepaid brochure.
With the $2.50 Daily Plan, the Government License Fee is already included. Once an account has reached an inactive state, the user has 90 days from that point in which to reactivate. Failure to reactivate within the 90 day will result in the loss of the cell number.
For customers subscribing to the Basic Talk Plan, a total of $0.23 per day for the Government License Fee will be deducted off of this package. Your balance will be valid for 90 days from the date of your last top-up; any unused funds will expire after 90 days. If your account is inactive for more than 90 days, your account will be deactivated and you will lose your cell number.
Other than calls to 911 or 611, a user can only make and receive calls when the account has a positive balance.
Roaming is not currently available with CellOne’s Prepaid Service.
You acknowledge and agree that your Data Access usage may vary depending on certain factors outside of CellOne’s control. Such factors may include the amount of users on the service, network congestion, the distance to the serving cell site, the number of users served by your serving cell site, the management of backhaul at the serving cell site, any application(s) you are using for your data session, the screen size of your Wireless Device, the bit rate(s) of your data session, the type(s) and amount(s) of compression used by the computers or wireless devices involved in the data session, and any error(s) that might occur in the data session.
Depending on your Rate Plan, your usage of Data Access may be metered by CellOne. Your Rate Plan may include a Data Access usage limit, such as 1GB per service cycle. We shall determine in our sole discretion what data usage constitutes Data Access and reserve the right to alter, make additions to or deletions to what type of data usage, or protocols, constitute Data Access without notification to you.
In order to assess your usage during an applicable service cycle, you may obtain approximate usage information by using one of our automated systems.
Data Access charges are paid in advance and are non-refundable. You further acknowledge and agree that if you do not utilize your full allocation of Data Access during any service cycle that you will not be entitled to any refund in any form from CellOne for any portion, pro-rated or otherwise, of your Data Access unused by you during a service cycle. Further, any unutilized Data Access usage limits in any service cycle will not roll over or otherwise be available in any other service cycle.
Terms and Conditions and rates are subject to change.