Prepaid

No contracts. No credit checks. No bills. Only pay only for the minutes you use to control your costs.

TOP-UP ONLINE
Topping-Up online is easy and convienent, just follow this link!
TOP-UP LOCATIONS
Top-Up island-wide at any Butterfield Bank ATM or at any of the locations listed below.

Prepaid Merchant
Location
Empire Grocery Devonshire
Belvins Grocery Devonshire
Arnold’s Express (Front St.) Hamilton
Arnold’s Express (Queen St.) Hamilton
Belvins Grocery (Happy Valley) Hamilton
Bermuda Financial Network Hamilton
CellOne (Church Street) Hamilton
Clarendon Pharmacy Hamilton
Hamilton Pharmacy Hamilton
Money Shop (Court Street) Hamilton
Money Shop (Washington Mall) Hamilton
People’s Pharmacy Hamilton
Phoenix Store Hamilton
Serpentine Liquors Hamilton
Tools & Equipment Hamilton
Belvins Grocery Hamilton Parish
Bermuda 2000 Causeway Rubis Hamilton Parish
Crawl Hill Esso Tigermarket Hamilton Parish
Phoenix Paget Pharmacy Paget
Manuel Soares & Son Pembroke
Woodbourne Chemist Pembroke
Point Convenience Mart Pembroke
Collectors Hill Apothecary Smiths
Terceira’s North Shore Rubis Service Station Smiths
Bermuda Financial Network Somerset
Caesar’s Health Store Somerset
Caesar’s Pharmacy Somerset
CellOne Somerset
Phoenix Dockyard Somerset
Boaz Island Shell Marine & Service Station Somerset
Henry’s Pantry Southampton
Raynor’s Southampton Rubis Service Station Southampton
Terceira’s Port Royal Esso Service Centre Southampton
St. Davids Variety St. David’s
Bermuda Financial Network St. George’s
CellOne St. George’s
Cousins Variety St. George’s
St. George’s Esso Service Station St. George’s
Robertson’s Drug Store St. George’s
Somers Supermart St. George’s
Gallery 61/The HUB Warwick
Hayward’s Liquor Mart Warwick
Lindo’s Family Foods Ltd. Warwick
Warwick Rubis Gas Station Warwick
HOW TO’S

Checking Your Account with CellOne’s Prepaid Service

* Dial #8255 from your cell phone & press [send] * Press 1 to hear your current balance * Press option 4 to hear your package dollar amount and due date or * Dial 777-8255 from a landline * When prompted, enter your 10 digit cell number [4417XXXXXX] * Enter your access code [provided by CellOne Customer Care Representative]

Prepaid Voicemail

Retrieving messages from your cell phone: * Dial *86 (send) and follow instruction. Please make a note of your password (4 to 7 digit number). Retrieving messages from another cell phone or a local land line: * Dial your cell number. * When you hear your own message, press (*) and enter your password Retrieving messages from Overseas (landline): * Dial 1-441 + your cell number. * When you hear your own message press (*) and enter your password

Monthly Prepaid Plans Only:

Top Up…Before Due Date Add money to your account ahead of time and your account will automatically replenish the following month Top Up…After Due Date Once you have added sufficient money to your account,

  • Dial #8255 from your cell phone
  • Press option 4 then option 2 which activates your package.

Additional money will be required for the following:

  • Local minutes – text messaging
  • Long distance calls
  • International text messaging
LEGAL
Upon activation of CellOne’s prepaid service, the user agrees to the Terms and Conditions set out below.Users can top up their prepaid account at any time in any CellOne retail store or at participating merchants island-wide. Any amounts loaded into an account are not transferable or refundable. Airtime use will be calculated at the per-minute rate as indicated in the CellOne Prepaid brochure. Upon activating a monthly prepaid package, the user will have 30 days to utilize these services from the date of activation. Customers may change a monthly/daily package at any time; however, in doing so will result in the loss of unused minutes/text messages from the previous package. Once the monthly package expiry date has been reached, funds for the upcoming month’s package will automatically be acquired from the current account balance at 12:00am. If the account does not have sufficient funds to replenish the monthly package, the user’s account will be set to inactive. In order to reactivate the account, the user must top up with additional funds equal to their existing package value. It is recommended that the user add additional funds above their package amount if intending to make long distance calls or when requested package limits have been reached. With the Monthly and Daily packages, the Government License Fee is already included. Once an account has reached an inactive state, the user has 120 days from that point in which to reactivate. Failure to reactivate within the 120 days will result in the loss of the cell number. Other than calls to 911 or 611, a user can only make and receive calls when the account has a positive balance. Customers subscribing to the ‘Talk Plan’, a total of $0.24 per day for the Government License Fee will be deducted off of this package only. Your balance will be valid for 90 days from the date of your last top up, any unused funds will expire after 90 days. If your account is inactive for more than 120 days your account will be deactivated and you will lose your cell number. Roaming is not available with CellOne’s prepaid service. Upon switching to a post paid package, any remaining prepaid balance will be lost and your cell number must change. Terms and conditions and rates are subject to change.
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